Privacy Policy

Last Updated: August 2024

Introduction

Welcome to Cheshire Boutique Stays. We respect your privacy and are committed to protecting the personal data you provide to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, www.cheshireboutiquestays.co.uk, or make a booking with us.

Information We Collect

We may collect and process the following personal data about you:

• Contact Information: Name, email address, phone number, and postal address.
• Booking Information: Details related to your bookings, including stay dates, special requests, and payment information.
• Usage Data: Information about how you use our website, including your IP address, browser type, and browsing patterns.
• Marketing Preferences: Your preferences in receiving marketing communications from us.

How We Collect Your Information

We collect information in various ways, including:

• Direct Interactions: When you fill out forms on our website, such as booking forms or contact forms.
• Automated Technologies: As you interact with our website, we may collect technical data using cookies, server logs, and other similar technologies.

Purpose of Data Collection

We use your personal data for the following purposes:

• To Process Bookings: Managing and processing your bookings and related services.
• To Improve Our Services: Analyzing website usage to enhance user experience and optimize our services.
• Marketing: Sending promotional materials about our services, offers, and events (with your consent).
• Customer Support: Providing customer service and handling inquiries or complaints.
• Legal Compliance: Fulfilling any legal obligations, such as record-keeping and reporting.

4. Sharing of Personal Data

We may share your personal data with the following third parties:

• Service Providers: Payment processors, booking management platforms, IT support services, and marketing agencies.
• Legal Authorities: If required to comply with legal obligations or to protect our rights, property, or safety.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. After this period, your data will be securely deleted or anonymized.

Your Rights

Under data protection laws, you have the following rights regarding your personal data:

• Access: Request access to your personal data.
• Correction: Request corrections to any inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data.
• Objection: Object to the processing of your personal data.
• Portability: Request the transfer of your personal data to another service provider.

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data. These include encryption, secure servers, and access control measures to prevent unauthorized access, alteration, disclosure, or destruction of your data.

Children’s Data

Our website is not intended for children under 13 years of age, and we do not knowingly collect data relating to children. If we discover that we have collected personal data from a child under 13, we will take steps to delete this information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this policy regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].